HIPAA Privacy Rule
Under the HIPAA Privacy Rule, patients have the right to “opt-out” of the facility’s patient directory.
Should they choose to exercise this right, their name will not be listed in the directory. If a friend, family member or other outside person inquires as to whether the individual is a patient here, they will be told that there is no listing for that patient in the directory.
The patient privacy laws also prevent our staff from accessing any other patient files to respond to inquiries regarding a patient that has chosen not to be listed. Any additional information would need to be obtained directly from the patient’s family.
Questions About Your Stay
We encourage you and your family to inform us of any issues you may have about our service and care. Bringing a concern to our attention will not, in any manner, compromise the medical care given to you or a loved one, or future access to services.
During your stay, you may voice your opinions to any staff member. If you have a complaint or concern, please don’t wait until after you’ve left the hospital. Rather, tell us during your In the event you are not satisfied with our staff’s response, please feel free to contact Hospital Administration at ext. 5442 or (818) 885-5442.
Rest assured that all issues are reviewed, evaluated and responded to appropriately. You may also contact The Joint Commission (TJC), an organization that accredits nearly 15,000 healthcare facilities, including Northridge Hospital Medical Center.
Ethics-Based Approach to Patient Care
Consistent with our Mission, Vision and Values, we believe and actively encourage patients and their families/caregivers to participate in patient care and decision-making. We recognize that serious and vitally important healthcare decisions can be stressful and difficult for patients and families.
They may even sometimes cause conflict between family members or between the family and healthcare team. Northridge Hospital’s Ethics Committee is structured to handle any ethics issue that may arise during your hospital stay. This Ethics Committee is comprised of members of the hospital’s medical staff, nursing, social services, and clergy and can be convened at your request.
The Committee will address your issue with the utmost professionalism, dignity, compassion, and confidence. Should you have a need for this service or to obtain further information related to the hospital’s ethics and patient rights program, please feel free to contact your physician, nurse or other hospital employee who will make the appropriate referral.
We take patient safety very seriously 24-hours-a-day, seven days a week, 365 days a year! Patients, families, physicians and our health care team are all responsible for increasing health care safety.
We invite you to learn more about our hospital safety goals, and how you can help to prevent medical errors by reading the Speak-Up information.
Speak UP for Healthcare Safety
Everyone has a role in making healthcare safe -- physicians, healthcare executives, nurses and technicians. Healthcare organizations across the country are working to make healthcare safety a priority.
You, as the patient, can also play a vital role in making your care safe by becoming an active, involved and informed member of your healthcare team. An Institute of Medicine (IOM) report has identified the occurrence of medical errors as a serious problem in the healthcare system.
The IOM recommends, among other things, that a concerted effort be made to improve the public’s awareness of the problem. The Speak Up program, sponsored by The Joint Commission, urges patients to get involved in their care. Such efforts to increase consumer awareness and involvement are supported by the Centers for Medicare and Medicaid Services.
This initiative provides simple advice on how you, as the patient, can make your care a positive experience. After all, research shows that patients who take part in decisions about their healthcare are more likely to have better outcomes.