Personalized Healthcare for You
Even though Northridge Hospital is a large community medical center, we haven’t forgotten that you are unique. That’s why we’re committed to making your healthcare experience personal. You are the reason we are in business. We want to serve your needs.
We take proven medical science and apply it to your situation. Our physicians, nurses and other staff members are accomplished professionals who study the latest healthcare technologies to give you the best care possible.
- You’ll get the care you need at the time you need it
- You’ll be in charge of your care
- We’ll anticipate your needs
- Your care is tailored specifically for you including: Personal preferences, Comfort needs, Food and beverage favorites
Your Room
Your room assignment is based upon your diagnosis and bed availability on the day of your admission. As you progress in your treatment, your room may change to a location better suited to your needs and recovery.
For more information regarding your room and its accommodations, please refer to the In Room Patient Guide or the patient room orientation video.
Non-Smoking Facility
We are a non-smoking facility. Patients and visitors are prohibited from smoking within the facility, except in designated smoking areas.
How to Avoid a Fall
Patient safety is of utmost importance to us. Therefore, we take every precaution to prevent patient falls.
- Use your call light for help
- Ask for objects to be within reach
- Call your nurse if you feel weak, dizzy or lightheaded
- Wear slippers or shoes with non-skid soles
- Use the call bell or cord in the bathroom if needed
- Notify your nurse if a spill occurs
We encourage you and your family to inform us of any concerns you may have about the service and the care you receive. We are committed to addressing your concerns promptly. Bringing a concern to our attention will not, in any manner, compromise your care or future access to services at Northridge Hospital.
Hourly Rounding
As part of our Journey to Excellence, we have implemented hourly rounding. Our nurses no longer wait to be called, but rather anticipate the needs of their patients by visiting them every hour during the day and every two hours or more at night. This is called “rounding”.
Our nurses will ensure important elements of care are addressed such as pain control, bathroom needs, body positioning, and that necessary items are within reach. In addition to rounding by your nurse, other administrative personal may stop by your room to see how your stay is going and if you have any questions or concerns.
Bedside Reporting
Nurses conduct their change of shift reports to the incoming nurse at the bedside, which enables patients to become more educated about their condition. Additionally, this allows time for patients and their families to ask questions.
Education About Your Illness
In an effort to keep you educated about your condition, your care team will meet with you frequently to answer any questions you may have.
Patients and their families who are seeking medical and health-related information may utilize the medical library located in the hospital basement. If you need assistance, please contact the Medical Librarian at ext. 4608.
Dietary Guidelines
Wholesome, nourishing and well-balanced meals are an important part of your treatment and recovery. Northridge Hospital provides nutritious meals prepared according to your doctor’s diet order.
- Please be aware that there may be food restrictions based on your physician and dietitian’s advice.
- Sometimes the medication(s) you receive in the hospital can temporarily change the way food tastes.
- Snacks are kept on the Unit; please ask your nurse for your snack if you don’t receive it.
- You can choose items off of a select menu until 11:00 p.m. Monday through Friday. On Saturday and Sunday, a box sandwich is available; just ask your nurse.
- The cafeteria is available to patients who have an order from their physician.
Spiritual Care
Our Spiritual Care services offer a compassionate, supportive, and objective ear for the patient and family. We believe that the healing process includes the body, mind and spirit.
Please feel free to contact your nurse for a Chaplain visit or call ext. 5351. We coordinate with every faith in our community and your minister, priest, rabbi or other spiritual leader is welcome to visit you at the hospital as well. For more information, please view the In Room Patient Guide.
Pet Therapy
A visit from a friendly dog can be just the right medicine. Accompanied by its trained owner-volunteer, a Paws That Refresh pet therapy dog will visit most of the medical floors, twice daily, delivering unconditional love to the bedside of our patients.
These dogs are no ordinary pets—the docile and affectionate animals have participated in special training before qualifying as a certified pet therapy volunteer. They also adhere to strict infection prevention policies through consistent grooming before and after each trip to the hospital.
To schedule a pet therapy visit, call Paws That Refresh at (818) 885-8500, ext. 5397.
